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FAQ

Frequently Asked Questions

1.1 When will my order be shipped?
Q: I have just placed my order, when will it be shipped?
A: To ensure our customers get the best prices available, we accumulate the received order over a period of 7 day's and ship them out once per week on a wednesday. If you wish the desired product to be shipped to you within 1-2 day's we will require a small surcharge of 5,- euro.
This does not however mean that your products will arrive sooner than expected.
Delay's may occur due to customs regulations or transport problems once the order has been delivered to the forwarder. Please allow at least 21 day's for delivery.

If you have paid with your creditcard, your order will take 1 week to be processed before shipment.
Have you placed your order on a monday, then your order will be send out on a teusday the following week. Have you placed an order in the weekend then payments will be processed at the begining of the working week, the monday. 

1.2 Tracing your order
Q: Track & Trace your order(s)
A: I Love Stroopwafels hereby sends you information concerning the shipment of your order.
Please let us know when the products arrive safely or what we can do to be of better service to you.

You can track your shipment HERE !

PS. Please make sure your address has been filled in correctly! We are not responsible for orders with an address that is unknown for delivery. All orders will stay in the country to which they have been send. Therefore we kindly ask you to contact us when the order has or has not arrived.

1.3 Discounts and coupons
Q: Discounts and coupons
A: If you own an I Love Stroopwafels coupon / discount code, please enter it in the provided field when checking out. We will automatically deduct the amount from your order. 

Attention: the discount only applies to orders over €20,-

1.4 VAT on my shipment
Q: Why am I paying taxes on my shipment
A: Dutch tax laws state that we must charge either 21 or 6% tax, depending on the products tax catagorie, for every order shipment.

1.5 Stock availability
Q: Stock Availability
A: If a product is not available or sold out, we will first bring this to your attention and if so desired propose another product that is similar to the one you have ordered. Another posibility is a longer waiting time before the actual product has been restocked.

1.6 Invoices
Q: Invoices
A: All invoices are automatically generated and may be printed by yourself, or saved as a PDF. If you are a business owner and do not wish to pay our sales tax, please provide us with your tax number. This only applies to customers in European countries. Customers outside this region are withheld from paying our 6% or 21% sales tax.

1.7 How can you contact us?
Q: How can you contact us?
A: The easiest way to contact us is through our contactform or email: sales@ilovestroopwafels.nl
You can also reach us at tel: +31 (0) 64895 0365.

1.8 How can I check if my order has been shipped?
Q: How can I check if my order has been shipped?
A: All our customers receive a notice of shipment through email. In the email we will provide you with a receipt of shipment. If you have not received any notice from us within 3 day's of ordering, please contact our Customer Service

1.9 What are the shipping costs for my order?
Q: What are the shipping costs for my order?
A: Most of our products are shipped with PostNL with Track & Trace.
For product orders that exceed the PostNL price rates for more than 20 Kg, we will send you a price quotation for the shipping costs. Just contact us through the contactform.
 
 

Kg 0-2 0-2 2-5 5-10 10-20
  without
T&T
with
T&T(standard)
 
EUR 1 8,69 13,00 19,50   25,00 34,00
EUR 2 9,48 18,50 25,00 31,00 40,00
EUR 3 10,27 19,30 26,30   32,30 42,30
World 17,10 24,30 34,30 58,30 105,30
 
Destinations
 
EUR 1 Belgium, Luxemburg, Denmark (excl. Faeröer Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vaticancity), Austria, Spain (incl. Balear Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden
EUR 2 Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lituania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovania, Slovakia, Czech Republic
EUR 3 Albania, Andora, Bosnia-Herzegovina, Canary Islands, Cyprus, Faeröer Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Kroatia, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Servia, Turkey, Vaticancity, Belarus, Switserland
World All other countries
Note: We charge tax over our shipments

1.10 Customs, Duties and Taxes?

Q: Customs, Duties, and Taxes?
A: As an importer of the product(s), you must be aware of the laws and regulations for the product(s) you have ordered. Please contact your customs office for more information. This is your responsibility.
This link will help you on your way: Country Regulations
Please note that we are a reseller and cannot provide you with any certifications such as a Certificate of Health required for import by various countries !

1.11 Is it secure and do I need to create an account to order?
Q: Do I need to create an account to be able to order from your website and is it safe?
A: No, it is not necessary for you to create an account. You are able to make a one-time purchase. But we do recommend that if you feel the need in the future to buy once again from our shop, creating an account will save you time. As soon as you start to order a product from our website and you are filling out your information, we guarantee this is done in a safe online enviroment. Please check the url is secure and you see https:// in the url field in your browser before going further with your transaction.

1.12 Prices include sales tax?
Q: Do all our prices include sales tax?
A: Yes, all our prices are listed with and without sales tax. 6% VAT for all food products and 21% VAT for non-food products. Only applicable to European customers; Non-European customers will not be charged. Please before orderiing let us know what you would like to purchase and to which country it should be send if this concerns a non-european country.

1.13 How do we pack your order?
Q: How do we pack your order?
A: We mainly use cardboard boxes for our orders. Smaller orders can be send with padded envelopes. Our boxes are just common everyday cardboard boxes and do not bear any company logo's.

1.14 Printed pricelist?
Q: Does I Love Stroopwafels have a printed pricelist?
A: No, at the moment I Love Stroopwafels is exclusively an online retailer.
    
1.15 Specially ordered products?
Q: Is it possible to get a product specially ordered?
A: Please email us your suggestions or requests at Customer Services. We have a range of approximately 18.000 products

1.16 I do not have a creditcard , can I still order?
Q: I do not have a creditcard and I would like to order from I Love Stroopwafels ?
A: No problem, we also accept bank transfers. If you have a Dutch bank account, you can also pay by using iDEAL.

1.17 Exchange or return products?
Q: Can I exchange or return products?
A: Because we mainly sell perishable goods, we do not offer refunds and we do not exchange products, all sales are final.

1.18 I have my own shipping account. Can I arrange a pickup of my order?
Q: I have my own shipping account, Can I arrange a pickup of my order?
A: Yes, this is possible. Please email Customer Services before you place your order, as you will not be charged any shipping costs.

1.19 Expiring date for stroopwafels
Q: What is the expiring date for stroopwafels?
A: Stroopwafels can be kept frozen for almost a year. Stroopwafels that have been freshly baked, and this only concerns our own 'I Love Stroopwafels' brand, a maximum of 3-6 months shelf-life.

They are ofcourse most tastiest within a month, but be sure to leave them for a few seconds before consumption, on a warm cup of coffe or tea, just like the image below. (see image)



1.20 Nutritional value for stroopwafels
Q: What are the nutritional values for stroopwafels?
A: Not all stroopwafels ofcourse have the same nutritional value as each is unique in it's fabrication. However we can give you some basic information.

Calories 145 Sodium 0 mg
Total Fat 7 g Potassium 0 mg
Saturated 4 g Total Carbs 20 g
Polyunsaturated 2 g Dietary Fiber 0 g
Monounsaturated 0 g Sugars 11 g
Trans 0 g Protein 0 g
Cholesterol 0 mg    
Vitamin A 0% Calcium 0%
Vitamin C 0% Iron 0%

*Percent Daily Values are based on a 2,000 calorie diet. Your daily values may be higher or lower depending on your calorie needs.